CROATIA: B.DENT – GCR™ Internationally Accredited

CROATIA: B.DENT – GCR™ Internationally Accredited

B.DENT dental clinic is located at the heart of the western part of Zagreb, close to Point shopping center and the “Zagreb Sea”, the Lake Jarun. It’s located on the ground floor of an office building so disabled patients won’t have any problem accessing the clinic. Clinic is well presented and has a luxurious reception area. Free wifi is available as well. B.DENT currently has 2 dental […]

Read Me Leave comment

This is 3 ways how to respond to patient inquiries right now

This is 3 ways how to respond to patient inquiries right now

When I speak at healthcare events and meet clinic owners, I tell participants that the “tricks” to delivering awesome support for patients in your clinic are pretty straightforward: Act With Empathy Show Appreciation Be Helpful Seems pretty easy, right? Any clinic can develop these three skills, and I’m sure that they’ll see their GCR Score rise steadily over time. And any clinic can get even […]

Read Me 1 Comment

CROATIA: Polyclinic RIDENT in Rijeka – GCR™ Internationally Accredited

CROATIA: Polyclinic RIDENT in Rijeka – GCR™ Internationally Accredited

In July 2016 members of the GCR team inspected the Polyclinic Rident – Rijeka from Croatia. Rident Rijeka began treating patients in 2004, and has now grown into one of the leading dental travel clinics of the region. In fact, many prominent boutique dental clinics in the region had their beginnings in the Rident clinic. During the visit, it was evident that the extensive years of running the clinic […]

Read Me Leave comment